POLICIES

Cancellation/Time Keeping POLICY

We reserve an allocated time for your pet to ensure that every dog left at Coastal K9 Cuts receives one to one care during their appointment.

Not all dogs are comfortable around other dogs, so If you are early please wait before entering the salon until your allocated time so our one to one service can be honoured for every groom.

If you arrive late for your appointment, Rushing a groom may lead to unnecessary stress and possible injury, you may be asked to reschedule and the cancellation fee will apply.

If you are more than 15 Minutes late collecting your dog after their groom a late collection charge will be incurred.

We require 24 Hour’s notice for all appointment cancellations.
Please ensure you take all precautions to not miss your appointment.

Late cancellation and missed appointments will incur a cancellation fee, which will need to be paid in full before further appointments can be booked.

If you consistently miss appointments refuse to pay the cancellation fee or arrive late on a number of occasions, we may refuse to book in any future appointments and remove your details from our records.

Flea & tick POLICY

Coastal K9 Cuts is a homebased salon that is proud to be a tick/flea free environment.

If your pet has a parasitic infestation, we ask that you reschedule your grooming appointment until your pet is free from the said infestation.
24 hour’s notice must be provided to avoid a cancellation charge.

Extreme care and attention is taken in all aspects of infection control & hygiene procedures within the salon to ensure we protect any pets left in our care.

We allow enough time to complete a full groom on your pet; we do not expect your pet to arrive at the salon with a flea infestation.

Your pet should receive ongoing flea treatment as recommended by your vet prior to booking grooming sessions with Coastal K9 Cuts.

Should you arrive and your pet has fleas the grooming appointment will be refused, and this may incur additional charges.

If flea’s are found on your pet mid groom, you will be notified of this, and a flea shampoo will be used in the best interest of the dog however, this will incur an additional charge of £15.00 to cover the costs of a full disinfection procedure of our salon and equipment.

Should a Tick be found on your pet, you will be notified of this.
The tick will be safely removed; this will incur an additional charge of £5.00.

We will not be held responsible for any infection caused by the tick or removal thereof.

De-Matting POLICY

The Animal Welfare Act 2006, states it is an offence to cause unnecessary suffering to an animal, and this includes prolonged de-matting.
If you bring your dog to our salon with more than 15 minutes de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same.
At Coastal K9 Cuts we believe that humanity over rides vanity, and if we feel that it is kinder to remove the coat that it is to try and de-matt.
Matting can be prevented by daily brushing with a slicker brush and comb, regular grooming sessions.
When a dog’s coat becomes matted, it can cause severe discomfort to your dog.
When a matted coat is clipped short, it may reveal sore, reddened/ irritated skin. This is usually because matt’s have prevented the skin from being able to breath and air circulation has not been restored properly.
Whilst we will make every effort to identify matting in pre groom consultations there may be occasions where the degree of matting cannot be fully identified until the groom as commenced.
In this event we will make every effort to contact you However, In the event that we are unable to reach you, and feel that it is kinder to remove the coat than it is to de-matt, this will be done in accordance with the Animal Welfare Act 2006.
The need to clip a matted coat will be taken in the best interest of the dog and will incur further charges above the groom price due to the skill needed to remove matt’s and the extra time taken along with the additional wear and tear on our equipment.

Vaccination POLICY

Coastal K9 Cuts is a homebased dog grooming salon that ensures extreme care and attention is undertaken in all aspects of infection control & hygiene procedures to protect owners and their dogs when using our services.

All Salon equipment such as bath, table, brushes, combs are hygienically cleaned between all grooming sessions.
Scissors and blades are disinfected and UV sanitised.

Owners are requested to toilet their dogs before attending their appointment.
Hair/ Fur and faeces are disposed of following local clinical waste procedures.

If a pet has a parasitic infestation, we ask that owners reschedule their grooming appointment until the pet is free from the said infestation.

Owners are advised that their pet should receive ongoing flea treatment as recommended by their vet prior to booking and being accepted for grooming sessions with Coastal K9 Cuts.

All dog owners are requested to provide an up to date vaccination record of vaccines with the dogs chosen veterinary name, address and contact number. This information is the responsibility of the owner to inform Coastal K9 Cuts of any updates.

All dog owners will be requested to provide a microchip number which will be recorded on their data file.

Consultation on arrival between Coastal K9 Cuts, the owner and Dog will take place prior to any groom.
With the above and the dog’s presentation throughout the groom, evidence maybe come apparent to the groomer of ill health, disorders or concerns. Owners need to be aware that Groomers are not permitted to diagnose dogs However; groomers will inform owners of any concerns noted during a groom and advise them to seek further Veterinary attention.

At Coastal K9 Cuts stylists are fully trained in Emergency Dog 1st Aid Certification status.

Infection control POLICY

All chemicals, and products used have individual COSHH safety sheets.

All Salon equipment such as bath, table, brushes, combs are hygienically cleaned between all grooming sessions.
Scissors and blades are disinfected and UV sanitised.

Daily End of day clean = Clean down of all walls, floor and equipment with disinfectant and stored safely.

Hair/ Fur and faeces are disposed of following local clinical waste procedures.

If a pet has a parasitic infestation, we ask that owners reschedule their grooming appointment until the pet is free from the said infestation.

Should a flea infestation occur, the salon will be flea bombed and appointments cancelled until salon is safe to re-enter. This will incur a charge to owners.

Owners are advised that their pet should receive ongoing flea treatment as recommended by their vet prior to booking and being accepted for grooming sessions with Coastal K9 Cuts.

All dogs are requested to provide vaccination record dates which are stored prior to each individual groom and kept on file, updated as and when required.

Consultation on arrival should provide evidence of infection of fleas. If flea’s are found on a dog mid groom, the owner will be notified of this, and a flea shampoo will then be used in the best interest of the dog however, this will incur additional charges to cover the costs of a full disinfection procedure of salon and equipment prior to further grooms.

Should a Tick be found on a pet, the owner will be notified of this.
The tick will be safely removed and disposed of; this will incur an additional charge.

Coastal K9 Cuts hold an IOSH certification for Health & Safety at Work.
Coastal K9 Cuts are Emergency Dog 1st Aid certification trained.
Coastal K9 Cuts hold a Level 3 dog grooming certification and Level 3 Diploma in Dog Grooming.

Aggressive dog POLICY

Owners have the obligation to inform coastal K9 Cuts of any known aggressive behaviour traits that their pet may have towards other dogs or humans.
Coastal K9 Cuts needs to be made aware if previous groomers have refuse to groom their pet, and behaviours so that we can decide if will can cater for that behaviour within our salon.
Nervous/ Anxious dogs
Coastal K9 Cuts caters for dogs with nervous traits. However, dog owners have the obligation to inform us of any such behaviours so we can to the best of our ability cater to their individual needs.
If your dog should bite you agree to be responsible for all related medical bills, loss of earnings and equipment damage,
We reserve the right to refuse our services if we believe your dog may become a danger to itself or others within the salon. Any behaviour that becomes dangerous to the dog or others, the groom will be stopped, you will be notified to collect your dog and the full fee will be charged.
At Coastal K9 Cuts we do not work with dogs that fall under the dangerous dogs act 1991:
Pit Bull Terrier
Japeanese Tosa
Dogo Argentino
Fila Brasileiro

GDPR POLICY

Coastal K9 Cuts are required to obtain and store limited personal information to be able to provide the best possible service to you and your pets.

All information provided by you will be stored securely in accordance with all relevant legislation, we will never share with any 3rd parties or organisations and will only use information you have provided to enhance our services to you.

It is your responsibility to inform us of any changes, such as address / contact details.

You have the right to request and review any information we have on you or your dog.
Should you wish to request this please do so by contacting us.

Policies: FAQ